Return & Exchange Policy
Our Policy
Sweat Heaven offers a 30 day Return & Exchange Policy. Any time frame outside of 30 day from the date of purchase will not be eligible for return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Non-applicable return or exchange conditions include:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any time frame after 30 days from the date of purchase
How to Process your Return or Exchange
Refund
Late or Missing Refunds
Replacement Itemss
Sale Items
Sale items will only be refunded at their sale purchase price.
Clearance items are non-refundable.
Exchanges
If you need to exchange an item for the same item, please get in touch with us via our Contact form. Include the reason for your exchange, i.e.. wrong size or/and wrong color, and the item you want in return.
Upon reviewing your submission, we will email you a mailing label with a RMA# to use for returning your exchanged item. This label has been prepaid, however, the cost is deducted from your refund. You are responsible for the cost of shipping the return item. The email will include a tracking number for you to know when we received your return.
